Every handbag we accept is authenticated using the same technology and review process behind our Lost & Found Luxury Authenticator, a system that blends advanced artificial intelligence with the expertise of a trained luxury authenticator.
Our authentication process includes:
We require proof of purchase whenever available, and we only work with validated consignors whose submissions and histories have been reviewed prior to intake.
If an item is determined to be not authentic, the intake or sale does not proceed, and when necessary, we involve the proper authorities in accordance with applicable laws and brand-protection policies.
If you would like detailed information about our authentication engine, our AI workflow, or the criteria we use during evaluation, we’re happy to provide further insight.
Shipping rates are automatically calculated at checkout based on the item type, weight, and destination. Our system uses the exact shipping rules set in Shopify—Economy, Standard, and Express—so the correct rate is applied instantly for each handbag, small leather good, or accessory.
All domestic shipping options (Economy, Standard, and Express) and international options follow the structured price tiers you see at checkout. This ensures accurate shipping, handling, and insurance costs for every order.
If you have specific delivery needs or require additional information about shipping options, we’re happy to assist.
If you would like to consign a handbag with Lost & Found, please begin by emailing clear photos of the inside and outside of the bag to INFO@LOSTANDFOUNDRESALE.COM. Include shots of the front, back, hardware, interior, date code/serial number, and any accessories that came with the item.
To maintain the integrity and security of our resale program, we require the following documentation from all consignors:
Once your information and images are received, we will review eligibility and schedule intake.
When you drop off your handbag, we will:
Our authentication process combines AI-driven analysis with expert review to verify stitching, materials, hardware, stamps, serial/date codes, and overall construction.
After the item is authenticated, we will:
Once the contract is signed, the item is professionally photographed and listed across our selling platforms.
If you have any questions about intake, authentication, or pricing, we’re always available to help.
All handbags are kept in locked, monitored display cases during business hours to ensure the safety and integrity of every item in our care. Only authorized staff members are able to access these cases.
To view a handbag in person, guests must present a valid government-issued ID. This protects both our consignors and our buyers and allows us to maintain accurate security records for every item handled on the showroom floor.
Once ID is verified, a staff member will remove the requested item from the case and supervise the entire viewing process. Handbags may only be handled inside the showroom, under staff supervision, and never leave the secure viewing area.
We also carry a selection of rare, high-value, or limited-edition pieces that are not brought out for standard viewing. These items remain secured in our storage vault and are only available for review under special arrangements or by appointment, at our discretion.
Our showroom is protected with 24/7 cameras, monitored alarms, restricted access points, and controlled handling procedures, ensuring every piece remains safe while still giving clients an elevated viewing experience.
If you would like to arrange a private viewing or inquire about rare or restricted items, our team will be happy to assist.
Lost & Found Resale maintains a multi-layer security system designed specifically for high-value luxury goods. Our facility is equipped with state-of-the-art security cameras, monitored alarm systems, and controlled-access storage, ensuring every handbag in our care is protected at all times.
During store hours, all items remain in locked and monitored glass cases, accessible only to authorized staff. After hours, every handbag is moved into a locked safe/vault room located behind a keypad-secured security door with restricted access privileges. This area is monitored by 24/7 surveillance and reinforced with motion detection and alarm sensors.
Our team follows strict daily security procedures, including:
For rare or exceptionally high-value items, we use additional layers of protection, including non-display storage and restricted access protocols.
These standards are in place to protect our consignors’ property, maintain full chain-of-custody documentation, and provide peace of mind for every client.
If you would like more information about our security procedures or how we protect your items from intake to sale, we’re happy to provide further details.
